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Frequently Asked Questions

Find answers to common questions about our services

General Questions

Remote IT support allows our technicians to access your computer securely over the internet to diagnose and fix issues without needing to be physically present. This provides faster service and eliminates travel time.
Response times vary based on your service plan. Pay-per-service requests typically receive a response within 1-2 hours during business hours. Yearly and Business plan subscribers get priority support with response times of 30 minutes to 1 hour.
We use industry-standard encryption and secure remote access tools. You can see everything our technicians do on your screen, and you can end the session at any time. We never access your personal files without permission.

Pricing & Payment

We accept payments through Paystack, which supports debit/credit cards, bank transfers, and USSD payments. All transactions are secure and encrypted.
Yes, you can cancel your yearly or business plan at any time. Your service will continue until the end of your current subscription period. No refunds are provided for partial periods.
If we're unable to resolve your issue, we offer a full refund for pay-per-service requests. For subscription plans, refunds are evaluated on a case-by-case basis within the first 7 days of signup.

Services & Support

We can handle most software-related issues including virus removal, system optimization, software installation, troubleshooting errors, network configuration, and more. Hardware issues may require on-site service or shipping your device to us.
Yes! Our technicians are trained to support Windows, macOS, and Linux systems. We can also help with mobile devices running iOS and Android.
If your computer won't power on, this typically indicates a hardware issue that requires physical inspection. Contact us and we can arrange for on-site service or provide instructions for shipping your device to one of our vendor repair center.
Most remote support sessions last 30 minutes to 2 hours depending on the complexity of the issue. Simple tasks like software installation may take just 15-30 minutes, while comprehensive virus removal or system optimization can take 2-3 hours.

Account & Subscription

Yes, creating an account allows you to track your service requests, view payment history, and manage your subscription. It only takes a minute to sign up!
The Yearly Plan (₦55,000/year) includes Free Diagnostics, Up to 2 devices only, Discounted support requests, Priority response time, and more to keep your computer running smoothly throughout the year.
The Business Plan Plan (₦125,000/year) includes Free Diagnostics, Up to 10 devices, Discounted support requests, Priority response time, and more to keep your computer running smoothly throughout the year.